Terms of Service

These terms govern your use of the AI Business Platform supplied by 720DegreeIT.

1. What you are subscribing to

Software as a service that connects your WhatsApp Business Account to an
assistant that answers customer questions, takes bookings, issues and collects
signed agreements, and manages recurring collections.

2. Your WhatsApp Business Account

The WhatsApp Business Account used with the Platform belongs to you.

• You contract directly with Meta and must comply with the WhatsApp Business
Messaging Policy and Commerce Policy.
• Meta bills you directly for messages. We do not mark up, resell or absorb
those charges.
• Meta assigns your number a quality rating. Sending unwanted messages can
cause Meta to restrict or disable it. We show your rating in the portal but cannot prevent or reverse action taken by Meta.
• You may disconnect your account from the Platform at any time.

From 1 October 2026 Meta charges for every outbound message, including
free-form replies inside the 24-hour customer service window. The Platform is
built to minimise message volume and shows your spend in the portal, but the
cost is yours.

3. Collections

Where you use the Platform to collect from your customers:

• The merchant account with the payment provider is held in your name.

Funds settle directly to you and never pass through our accounts. We are not
a payment service provider or a third-party payment processor.

• You are responsible for obtaining valid mandates, for the accuracy of every

collection you authorise, and for handling disputes and reversals.

• No collection batch is submitted until you approve it in the portal. That

approval is recorded and is your authorisation to collect.

• You are responsible for complying with applicable debit order rules,

including DebiCheck authentication requirements.

4. Fees

• Subscription fees are invoiced in advance: monthly on the first day of the

month they cover, or annually on the first day of the subscription year.
Invoices are in South African Rand, exclude VAT unless stated, and are due
within 7 days of the invoice date.

• A transaction fee may apply per successful collection, as set out in your

plan. These are added to the next monthly invoice for the month in which
they were incurred.

• WhatsApp message charges are billed to you by Meta, separately.


• We give 30 days' written notice before changing prices. Existing

subscriptions keep their agreed price until that notice period ends.

• Where an invoice is unpaid for more than 14 days after its invoice date we

may suspend access. We will remind you before we do. You can restore access
by paying and sending your proof of payment through the portal. Your data is
retained for 90 days from suspension.

5. Acceptable use

You may not use the Platform to send unsolicited marketing, to provide medical
diagnosis, legal advice or financial advice through automated replies, to
collect money without a valid mandate, to impersonate another business, or to
break any applicable law including POPIA, the Consumer Protection Act and the
Electronic Communications and Transactions Act.

6. Availability

We aim for high availability but do not guarantee uninterrupted service. The
Platform depends on third parties including Meta, payment providers and our
hosting provider, and outages in their systems will affect it.

7. Your data

Your data remains yours. You may request an export at any time. On termination
we retain it for 90 days so you can export it, then delete it, except where a
statutory retention period applies.

8. Liability

Nothing here excludes liability that cannot lawfully be excluded, including
under the Consumer Protection Act where it applies to you.

Subject to that, we are not liable for indirect or consequential loss, loss of
profit, loss of business or loss of data, and our total liability in any twelve
month period is limited to the subscription fees you paid us in that period.

We are not liable for action taken by Meta against your WhatsApp account, for
failed or disputed collections, or for the content of messages the Platform
sends on your instruction.

9. Termination

You may cancel on 30 days' written notice. We may terminate on 30 days'
notice, or immediately for material breach or non-payment.

10. General

Governed by the law of the Republic of South Africa. South African courts have
jurisdiction. We may update these terms on 30 days' notice.