Last updated: 5 September 2026
This page explains how to have personal information deleted from the AI Business Platform operated by 720DegreeIT.
For example, you booked a swimming lesson, signed a membership agreement or received an appointment reminder over WhatsApp, Facebook Messenger or Instagram.
That business decides what happens to your information. We hold it on their behalf as their operator under POPIA, and we cannot delete it without their instruction.
Contact the business directly. They are required to respond to your request. If you cannot reach them, or they do not respond, write to us at info@720degreeit.co.za with the business name and your mobile number, and we will pass the request on and follow up.
To stop receiving messages immediately, reply STOP to any message from that business. This takes effect at once and does not require anyone's approval.
Email info@720degreeit.co.za from your registered address, or raise a request in the client portal. We will:
Removing our app from your Facebook account does not by itself delete data held on the Platform. To have it deleted, email us as above. To remove the app's access, go to Facebook Settings, then Apps and Websites, and remove 720DegreeIT Platform.
Some records cannot be deleted on request because South African law requires us, or our client, to retain them. In these cases we anonymise the personal information and keep only the record itself:
| Record | Retention | Why |
|---|---|---|
| Signed agreements | 5 years after the agreement ends | Evidence in the event of a dispute; prescription periods |
| Debit order mandates and collection records | 5 years | Payment system rules and dispute resolution |
| Invoices and financial records | 5 years | Companies Act; Tax Administration Act |
| Audit logs | 5 years | Security and dispute investigation |
Section 14 of POPIA permits retention where a law requires it or where the record is needed to protect a legitimate interest.
We respond within 30 days, as POPIA requires. Straightforward requests are usually completed within 5 business days.
You may lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za.
Information Officer
Ferdinand Diedericks
720DegreeIT
10 DEVIZES ROAD, GERMISTON, GAUTENG, 1401, South Africa
info@720degreeit.co.za